Edit a Subscriber
How does an an admin manually edit subscriber information?
An administrator can manually edit a subscriber's information, including custom fields and subscription preferences.
- Open the Subscribers & Lists folder
- Click All Subscribers
- Search for the subscriber in the Search window by entering any part of their email address, first name, or last name
- Once the subscriber has been located, select the record and double-click it to access its detailed subscriber record
- To edit the custom fields, open the Custom fields section by clicking the arrow and then editing the fields:
- To manually unsubscribe this subscriber from all future messages, check the box "Unsubscribe from All"
- To change what lists the subscriber is on: under the Available Lists tab, check the list(s) to which the subscriber wishes to be re-subscribed
- Click Update to save the changes
How does an an admin manually re-subscribe someone?
An administrator can manually add a subscriber back to the list(s) from which the subscriber had unsubscribed.
- Open the Subscribers & Lists folder
- Click All Subscribers
- Search for the subscriber in the Search window by entering any part of their email address, first, or last name
- Once the subscriber has been located, select the record and double-click it to access its detailed subscriber record
- In the first tab, make sure that the option is NOT checked to Unsubscribe from All
- Under the Available Lists tab, check the list(s) to which the subscriber wishes to be re-subscribed
- Click Update